Peakdean Interactive Ltd

Holidaybreak - Campsite Courier Training

Holidaybreak PLC, the company behind the successful Eurocamp and Keycamp brands, offer courier-staffed holidays in chalets and pre-sited tents all over Europe and the USA.

Each year the camping division employs 2,500 couriers from the UK and other countries to staff the campsites for the summer season. The couriers undergo induction training prior to arrival onsite, and in the past this has been conducted at a central location. Holidaybreak have decided to replace this with an on-line program followed up by training on the destination campsite.

Peakdean was selected to develop an on-line induction training program with modules covering: the Company Structure, Health and Safety, Preparing Accommodation, Customer Service and Creating a Good Impression.

Each module consists of a number of short sections covering specific topics. These contain interactive exercises, questions and customer service scenarios. The program includes photographs of couriers in action on site, video clips and specially recorded audio to support the customer service scenarios.

At the end of each module the user attempts a randomised assessment. On successful completion of all five module assessments the user is able to print out a certificate.

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Training Initiative of the Year Award

Peakdean are proud to announce that one of our recently completed technical e-learning programs has won the latest Corgi Training Initiative of the Year Award.

'Portable Flue Gas Analysers - A Practical Guide for Users' was produced for Testo Ltd (a world leader in the development and manufacture of high quality measuring instruments) and Parts Center, an operating division of the Wolseley Group.

The award criteria stipulates "that the program demonstrates implementation of an initiative which has had a significant impact upon training in 2008/2009".

The program consists of an interactive e-learning course covering the fundamentals of natural gas combustion and how a flue gas analyser is used to analyse combustion efficiency. A series of specially produced video clips demonstrate the use of an analyser in carrying out a series of standard tests. The training is aimed at qualified gas heating engineers who use the instruments as part of their everyday work.

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Procurement system training for Aviva

Following implementation in 2007, Aviva Accounts Payable are rolling out their paperless procurement system to the rest of the group. As part of this roll out the implementation team required a quick reference training resource enabling users to receive just in time training for the tasks they needed to perform. Peakdean were engaged to produce the package focussed on the most common procurement tasks that users would be required to undertake.

The package was created in Lectora V9 enabling Aviva Learning and Development to update the content if required in the future.

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Training for Wilkinson re-brand

In 2009, high street retailer Wilkinson began rolling out a new look and feel to their stores as part of a major re-brand project.

Peakdean Interactive were commissioned to develop a bespoke training solution to introduce the changes to store team members - consisting of an interactive workshop with supporting paper-based materials.

Longer, multi-session workshops with accompanying workbooks, product knowledge guides and reference cards were created to support new opportunities in the areas of customer service and visual merchandising.

As well as designing the workshops and materials, Peakdean managed all print work from conception through to delivery.

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Pre-induction / Onboarding game for Aviva

Peakdean Interactive have produced a highly innovative e-learning game for global insurance giant Aviva, based on the increasingly popular pastime of 'geocaching'.

Designed for new recruits to complete before they start work at Aviva, the program introduces them to the company and its business, giving details on its:

History
Organisational Structure
Global Strategies
Corporate Social Responsibility
Sponsorship Initiatives
Respect and Diversity Policies
Products, Markets and Customers
Communication and Personal Development

In the game, users progress from one of Aviva's UK locations to the next, finding items and solving puzzles along the way. For anyone not into computer games, a non-game version has also been developed.

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Free Sustainable Procurement e-learning

Peakdean Interactive have completed a ground-breaking e-learning project on Sustainable Procurement for the London Centre of Excellence, led by the London Borough of Camden. It is available to all local authorities in the UK free of charge.

The program's three main aims are to:

raise awareness of sustainable procurement issues and policies
explain the potential for sustainable procurement to deliver best value for money
enable employees to introduce sustainable procurement practices into the workplace.

The final module has been designed to make it easy for other organisations to customise the course to suit their own local strategies, policies and branding. Peakdean are offering a rapid customisation service for any other organisation (including private companies) who would like this done for them.

Stress in the Workplace e-learning

All employers have a legal and moral duty of care when it comes to work-related stress. Furthermore, it is a legal requirement that every employer conducts health and safety risk assessments that include work-related stress.

As part of their response to the issue of combating stress in the workplace, global insurance giant Aviva commissioned Peakdean Interactive to develop a highly interactive, video-rich e-learning package entitled 'Well Being at Aviva' for use by all its employees.

The program, which includes specially produced video clips of actor employees discussing the external and work-related pressures and stresses in their own lives, consists of:

a general introduction which explains 'pressure' and 'stress', and how they can affect work performance
a guide for all employees which gives practical tips for dealing with pressure and stress, including changing lifestyle and seeking external help
a guide for managers which covers:
- legal and moral responsibilities
- how to identify the signs of stress in team members
- the HSE Management Standards
- how to handle their own pressure and stress.

A self-check quiz completes each main section.

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