Organisations introducing new processes need to ensure that employees understand the process and can use any associated system efficiently.

Providing training for new processes should sell the benefits both to the user and the organisation. It is important to define user roles and provide an end to end view of the process. This should be followed by a detailed explanation of each process stage including any systems involved.

Compliance training covers ongoing awareness for topics such as Employment Law, Discrimination, Business Ethics, Anti Bribery, Information Security and PCI DSS.

In the financial sector, Fraud Prevention and Anti Money Laundering (AML) are two extremely important learning areas. In all these business-critical cases, the learner's attention must be gained through clear scenarios to which they can relate. Through well designed e-learning, the user can be engaged through questioning and decision-making to determine how they would act in a given situation.