Overseas Holiday Couriers
Peakdean Interactive have developed an e-learning package to prepare couriers at Eurocamp and Keycamp for the summer season. The package consists of five modules: an Introduction to the Company, Health and Safety, Accommodation Preparation, Customer Service and Creating a Good Impression.
Each module is divided into short sections introduced using illustrations of couriers in action at campsites. Best practice in customer service is learned through a series of scenarios where the learner interacts with a 'customer' who is either arriving or presenting a problem. The case studies are illustrated using internal staff acting as couriers and customers. Actors were used to create realistic dialogue to bring a sense of realism.
Each module has a short assessment with results being captured in a database system (also developed by Peakdean) for ongoing monitoring.
“ We selected Peakdean from a number of companies to work with on the content, design and build of the programme. We are extremely pleased with the outcome and have found Peakdean to be extremely helpful and supportive in the whole process. We would highly recommend Peakdean to any company considering the e-learning route. ”
